Command Centre

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Average rating

2.27-0.1 vs prev

Total interactions

68+12% vs prev

Responded

44%+3pp

Avg first response

3.4h−0.4h

Backlog

28+6

SLA achievement

89%−2pp

Quality score

4.3+0.1

Urgent / escalated

17Needs review

AI-assisted responses

76%+8pp

Repeat complaints

6Themes tracked

Attention required

Complaints spike at London Heathrow
+34% vehicle cleanliness complaints over 7 days
Vehicle cleanliness rating falling in Manchester
3.8 → 3.5 (30d)
4 one-star reviews approaching SLA breach
Google reviews unresponded > 20h
Recurring deposit-refund complaints
54 interactions across CDG, FCO, LHR

Ratings over time

Interaction volume by channel

Sentiment over time

Top complaint categories

Performance by country

United Kingdom4.02 · 1283 reviews

France4.03 · 748 reviews

Germany4.03 · 612 reviews

Spain4.05 · 420 reviews

Italy3.9 · 319 reviews

Lowest-performing stations

View all

London Heathrow

United Kingdom

3.60.4

Berlin Brandenburg

Germany

3.70.2

Manchester Airport

United Kingdom

3.80.3

Rome Fiumicino

Italy

3.80.1

Birmingham Airport

United Kingdom

3.90.0